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Refund Policy

At DIYcolorfulworld, we want you to be 100% satisfied with the products you order.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, but shipping charges are non-refundable. (Items purchased from our Body Jewelry, Clearance, Custom-Made products, and Worn and/or washed clothing are non-refundable, non-returnable.)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@diycolorfulworld.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@diycolorfulworld.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, such as Body Jewelry, Clearance, Custom-Made products and Worn and/or washed clothing, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method(Shipping charges are non-refundable). Please remember it can take some time for your bank or credit card company to process and post the refund too.


Please note: Once your item is delivered, you have 30 days to return it or exchange it (less shipping). DIYcolorfulworld will not accept any returns after 30 days.
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